CLIENT and AGENT Terms
The Client and the Agent agree as follows:
Active Agent means an agent with an active account registered with AMAILA
Agent means the Active Agent that accepts the Offer in accordance with these Terms
AMAILA means Australian Migration Agent and Immigration Lawyer Association Pty Ltd
Client means the person or entity which submitted the Question
Fee means the total sum offered by the Client for an answer in response to the Question (as may be varied or modified via the AMAILA Portal prior to acceptance of the Offer in accordance with the AMAILA Terms)
Clarification Question means a follow up question that is submitted in accordance with the AMAILA Terms
Nominated Email means the email provided by the Client to AMAILA when submitting the Question
Offer means the offer made by the Client in accordance with clause 2.1
Question means the question submitted by the Client via the Website on these Terms (as may be varied or modified via the AMAILA Portal prior to acceptance of the Offer in accordance with the AMAILA Terms)
Terms means these Agent Terms of Engagement
Website means www.ask-an-agent.com.au
2 TERMS OF ENGAGEMENT
2.1 Offer: The Client submits the Question to all Active Agents, or to an Active Agent specified by the Client (as the case may be) as an offer to enter into legal relations with the Active Agent(s) on these Terms and in accordance with the procedure and terms set out in the AMAILA Terms.
2.2 Acceptance: The Agent may accept and is deemed to have accepted the Offer in accordance with these Terms and the procedure and terms set out in the AMAILA Terms.
2.3 Answer: The Agent will submit an answer in the form of recommendations or advice in response to the Question in accordance with these Terms and the procedure and terms set out in the AMAILA Terms.
2.4 Clarification: The Client may submit a Clarification Question in accordance with these Terms and the procedure and terms set out in the AMAILA Terms.
2.5 Fee: The Client must pay the Fee in accordance with these Terms and the procedure and terms set out in the AMAILA Terms. The Fee is a fixed fee and no disbursements will be charged by the Agent.
2.6 Client acknowledgement: The Client acknowledges that the Agent cannot guarantee the success of any application and cannot predict future changes in law.
2.7 Client warranty: The Client warrants that all information and documents provided to the Agent are true, accurate, complete and genuine.
2.8 Termination: The Client or the Agent may terminate this Agreement by notice in writing at any time. If this Agreement is terminated, then the Fee will be dealt with in accordance with the AMAILA Terms.
2.9 Code of Conduct: The Code of Conduct (Code) for registered migration agents implements a standard for the conduct of registered migration agent work. If the Agent is a registered migration agent, the Agent guarantees that the Client can obtain a copy of the Code on request from the Agent. The Client may also obtain a copy of the Code from www.mara.gov.au.
2.10 Copies of documents: We may provide you with a copy of your documents subject to your payment of our reasonable charges.
3 INDEMNITY, EXCLUSION AND LIMITATION OF LIABILITY
3.1 Except for any liability which cannot be excluded, restricted or modified by law, the Agent, its employees, agents, and contractors exclude, to the fullest extent permitted by law, all liability whether arising in tort (including, without limitation, negligence), contract or otherwise for any injury, loss, liability, or damage of any kind (including, without limitation, any direct, indirect, special or consequential loss) arising in any way from your use of the Agent’s services.
3.2 To the extent that the liability in clause 3.1 cannot be excluded, restricted or modified by law, the Agent, its employees, agents, and contractors limit liability to the Fee.
3.3 The Client hereby releases, and agrees to indemnify and hold the Agent, its officers, employees, agents, and contractors harmless from any and all liabilities, damages, injury to any person or property, losses, claims and expenses of any kind (including reasonable lawyer fees) which the Agent may incur as a result of the Client’s misuse of the AMAILA Portal or breach of these Terms.
4.1 GST: All amounts stated are exclusive of legally applicable tax in applicable jurisdictions.
4.2 Severance: If any provision of these Terms is prohibited by law or judged by a court to be unlawful, unenforceable, or void, the provision shall to the extent required be severed from these Terms and rendered ineffective as far as possible without modifying the remaining provisions of these Terms, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms.
4.3 Dispute resolution: Any claim, dispute, controversy or difference whatsoever arising out of or in connection with the performance, interpretation, application or enforcement of this contract, including but not limited to breach thereof, shall be referred to mediation before, and as a condition precedent to, the initiation of any adjudicative action or proceeding, including arbitration. In the event of mediation, the Ask-An-Agent team will provide Clients and Agents with support to reach a solution (Mediation Services). The Client herby agrees, that AMAILA is entitled to deduct from the disputed amount a mediation fee of 35% (minimum fee of $125) for Mediation Services provided.
4.4 Jurisdiction: The same laws of the jurisdiction which govern the AMAILA Terms governs this agreement and the Client agrees to the courts of that jurisdiction having jurisdiction in any matter under this agreement.
We had a great experience with our migrant lawyer and fair prices.
Vania is very knowledgeable, helpful and professional. When there were any complications Vania always had alternative solutions and ideas. I highly recommend Vania.
I’m very pleased to have found Esther whilst searching for a professional and highly qualified and experienced agent for my husbands partner visa application. I would highly recommend her to anyone who is seeking migration assistance.
This is an excellent service. I was contacted quickly and the agent I worked with was excellent. REALLY great price for an excellent service. I would highly recommend using this service.
The Australian Migration Agents Association answered all my visa questions and helped my employer to apply for the sponsorship and nomination. Well done and lots of thanks.
Our experience with I-Yarin Mcardle was/is excellent. Could not have asked for a better person.
I am very happy with this service. Great concept. Definitely the easiest way when wanting to find simple short answer to simple question without the hassle of finding exact answers through forum. Will recommend or use again!
When I first found find an agent I was given an option of 4 agents and then I chose my migration agent as she looks most suited. I cannot rate higher than 5 stars but if I could I would. She was very professional in her job very efficient.
My migration lawyer is Ross Townson; he is very helpful and the the service is superb.
My migration agent was excellent! She was beyond attentive and very quick to respond to every email. She was highly organised and remembered every word we said and kept us on track with all our deadlines. We felt so confident and comfortable with her at all times. I highly recommend AMAILA!!
I am working on my Australian Partner Visa application with Vania who is just wonderful. She is professional, courteous, quick to share ideas and to respond to queries. I am extremely happy with my choice of agent. Thank you for recommending her.
Was very impressed with the communication, was very quick to respond and did some follow up too.
Got me the information I needed. Can recommend you contact Lisa, she answered my question and went above and beyond to help me.
Larissa has been amazing through the entire process. Extremely prompt with everything and helpful with any questions we had throughout. I can’t imagine having done everything on my own and am so glad we chose to work Larissa! I would highly recommend working with her.
The Australian Migration Agent Association answered my visa question without any problems.The service is easy and I even was able to contact my immigration lawyer afterwards.He then took care of my partner visa application and I am now a resident of Australia.I absolutely recommend Ask-An-Agent
My migration agent is very competent! We are very pleased with the work! Thank you!
The Australian Migration Agent Association answered my visa question without any problems. The service is easy and I even was able to contact my immigration lawyer afterwards. I absolutely recommend Ask-An-Agent.
I posted my bridging visa question in relation to the Australian work visa for Americans on Ask-An-Agent and got an answer from an Australian Immigration Lawyer within 40 minutes. It is fast and easy!
Very helpful – thank you.
I had a very simple questions but it was answered really fast and I received even a phone call. I will get back to you if I have more questions.
Wonderful experience, I got my questions answered and could rely on the answers received. I followed your recommendation and my visa was granted without a problem. Thanks a lot.
I wanted you to know that I appreciate your service. I asked my question in different Australian forums and I am happy that I did not rely on the answers received. The advice you gave me saved me thousands of Dollars.
I was impressed with the fast response to my immigration questions by my migration agent and the detailed answer received. Many thanks
The partner visa promotion for $1850 is fantastic. We could choose between 3 Registered Migration Agents and within 7 days our visa application was lodged. Thank you Ask An Agent.
Got me the information I needed. Can recommend you contact Lisa, she answered my question and went above and beyond to help me.
We have been very happy with Vania's work and you you have our permission to release the necessary funds through PaySafe.
Ask a Migration Agent answered my question for my partner visa for Australia within 90 minutes. Can recommend for everybody in need of Australian visa advice!
We are very satisfied with Misty's work, please proceed with release of my payments by PaySafe.
I am extremely satisfied with Vania's work - she is professional, personable, efficient and quick to respond. I am delighted to have her working on my application for Australian Residency and would have no hesitation in highly recommending her to others.
Absolutely happy for you to release the funds to my agent. She has been really useful and got our visa lodged in time - would recommend her to anyone.
My migration agent did a wonderful job for me and not just because of the favourable outcome, although that was also good. She was able to "uncomplicate" the daunting challenge of applying for Australian residency. She was just fabulous!
My migration agent was excellent! Quick to respond and very helpful. Thank you for everything!
My migration agent was lovely, professional and always had great advice. It was great having her by our side for our partner visa. Definitely recommend her!
I have been very happy with the work my migration agent has provided us, helping with our partner visa. Her instructions are always very clear and laid out step-by-step. I know I can contact her at any time but she made things and email was always efficient and easier.
Everything has been fantastic. My migration agent is very detailed and amazing! She has been extremely helpful and I have recommended her services to a couple of different friends. Thank you for everything!
My partner and I can happily confirm that my migration agent has been absolutely fantastic during the whole process. We could not have wished for a more supportive and all round delightful agent to help us to get to this point!
We were very impressed with the service we received from our Migration Agent and would recommend her without hesitation. She took time to explained clearly to us the procedure and documents required for our visa application.
I would like to inform you of the excellent and efficient work conducted by my migration agent on my June 2017 submission of my RRV application. She was thorough, meticulous and provided measured and accurate direction for a successful application and approval.
Excellent experience with my migration agent! Was easy to deal with, professional, experienced and very knowledgeable on the process. Would highly recommend AMAILA.
My experience with my migration agent was extraordinary good. I got assistance from her regarding my partner visa and she was very helpful and would always answer any of my queries in the minimum time possible. 5-star-experience :-)
Thanks for your support and guiding us in every step of the partner visa process. Keep up the great work!
My migration agent has been very helpful throughout the application process and I strongly recommend him as your agent for a stress-free experience. He knows his job very well and answers your questions promptly.
Amazing service and very professional, highly recommended! My migration agent was kind, patient, super nice, quick to reply and very very helpful, he really knows his stuff and I felt taken care of! Could have honestly not done it without him.
Perfect service for a complex application. Very friendly and efficient. Thank you!
We contacted a number of migration agents before deciding to use AMAILA. We loved the straightforward and professional communication and the transparency of the fees for their services.The fees offered by my agent and AMAILA provided greatest transparency.
Such a helpful migration agent I don’t know what I would have done without him, he has great advice and answers for everything. I highly recommend my migration agent to work with.
I can recommend my migration agent highly. If you have any questions he is the migration agent you can always ask and get a fast and detailed response. And also great thanks to AMAILA for all the support.
We initially started the application ourselves for the 189 skilled independent stream and found a lot of the questions ambiguous and frustratingly time consuming!! So, we decided to use my migration agent to process our applications. This was the best decision we made!!
My migration agent is one of the kindest and most admirable people I have met. The time and effort she put in with my partners application for a prospective marriage visa was extraordinary.
I received a fantastic result and satisfactory service from my migration agent. Highly recommendable. Thank you!
I can happily confirm that my migration agent has been absolutely fantastic during the whole process. She helped my partner and I get our Permanent Residency quickly and without any stress. She’s been positive the whole time.
Thanks my migration agent, your knowledge and insights have been invaluable. I couldn't have had a better experience working with an immigration lawyer
It was a pleasure dealing with my migration agent and the AMAILA. She was always available for any questions I had. This support is so important when trying to go through the tedious and detailed application process. I will keep on recommending your services. Thank you again!
I have received a quick response and my clarification request was answered promptly too by my migration agent. Your invaluable advice helps a lot with my visa. Thank you.
Thank you to my migration agent, for the comprehensive response. The additional remarks regarding my visa application are very useful. Thanks also to AMAILA customer service for her guidance.
Fantastic service, AMAILA customer service and my migration agent were super helpful. If you seek a good migration agent, don't look further.
Thanks to my migration agent and her team, she was super attentive and answered all my questions fast. She clearly knows the migration laws. Keep up the good work!
We've had a wonderful experience. Thanks!
Can happily recommend my migration agent, she is indeed a professional and you can rely completely on her advice. Thanks for all the support!
Great migration agent! Really quick to reply and happy to about any problems regarding application process. Highly recommended to anyone looking to get help from an agent.
Incredibly helpful and easy to deal with. Answered all my questions quickly and was always easy to contact. Would highly recommend.
My migration agent has been so wonderful in helping us navigate the partner visa process, would definitely recommend her to anyone who needs help deciding what visa best suits their needs and help processing that visa!
My migration agent was great throughout the entire application process. She was professional, knowledgeable and efficient. It's nice to have someone working with you who has gone through the process themselves. I would highly recommend her to anyone looking for Australian visa experience!
We were most impressed with my migration agent's service. She was always a pressure to talk with and discuss any of our questions with. Any questions that we sent by email were always answered quickly. I’m so grateful for lodging my wife’s visa application. Thank you!
My migration agent helped my partner and me through her visa application and was able to sort out everything quickly. I especially liked the lower fees for a partner visa compared to other agents. Her service was great.
Thanks to your professionalism and expertise, our partner visa application was submitted in record time and 'decision-ready'. I appreciated that you were always readily available to respond to my questions!
Response to my visa application question was very fast and our clarification request too was responded to promptly and clearly. Happy to recommend this migration agent. Ta.
I'm pleased with the response I received after having asked my question on AskAnAgent.
We received a great visa service and support from my migration agent and AMAILA customer service!!!
Very helpful. I will contact you again, when the need arises.
My migration agent and AMAILA customer service, your performance and advice was beyond expectations. Your assistance in this whole process is greatly appreciated. Well done. You did a great job.
My migration agent has provided me with a very thorough and comprehensive response to my question lodged via this service. The response was very helpful. I'll be happy to recommend her!
My migration agent and AMAILA customer service are definitely the people to speak to!
Thank you, my migration agent, - you have been very helpful.
The Visa has now been submitted online and my migration agent was a fantastic help.
Many, many thanks to Vania for great service. It was a great experience. I will highly recommend Vania’s migration agent services to anyone because she’s provided quick and fast service to me and she gave the good advice. Thanks a lot again!!!!!
We applied for the 309 visa, my husband is Moroccan. We were approved in 9 months and we used a migration agent. We went through "Ask An Agent". They were fantastic.