1.1 Your privacy is important to Australian Migration Agent and Immigration Lawyer Association Pty Ltd, and our related entities or members of our group (we, us, our). We are governed by and adhere to the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1.3 https://www.ask-an-agent.com.au (Website) contains links to third party websites that may collect information from you. We are not responsible for any third party websites.
2.1 We collect and store your name, address, telephone number, question, financial details, employment or professional details, qualifications, and any other personal information you give to us. We commonly do this as follows:
(a) Ask-An-Agent: When you submit a question, the Category of question, question, name, address, email, any attached documentation and financial details associated with the payment of your fee. In addition, we may collect further personal information from you if you submit a clarification question, request for quotes or otherwise engage with us or agents via the Website;
(b) Agents Join Us: When you apply to become an agent, your registration details, name, address, qualifications, email and other contact information; and
(c) Direct communications: When you communicate with us directly, either in person, on the telephone or in writing, we may collect your personal details including your name, address, email, and telephone number, and any other information you give to us.
2.2 We collect the above information from you for the following purposes, and for purposes directly related to any of the following:
(a) to provide a service that you have requested, for example, in order to facilitate payment of your fee for your question;
(b) to facilitate your engagement of an agent or client (as the case may be) or otherwise communicate with you;
(c) to manage the proper functioning of this Websiteand for technical support;
(d) to improve our services;
(e) for administrative or accounting purposes, for example, to refund your fee;
(f) to verify your identity;
(g) to investigate complaints; or
(h) for any other purpose made known to you at the time of collection.
Cookies are text files that are downloaded to your computer or mobile device when you access a website. As you browse, cookies gather and store some information about the way you use that website. Some types of cookies perform essential functions to enhance how the site works. Some of the cookies that the website uses are essential for protecting your personal information. You can control how cookies are used on your computer or device by changing your browser settings.
Cookies are supported by most web browsers and you can set your browser to block cookies and you can delete them whenever you like. If you decide to delete or block certain cookies, your experience on our website may be limited, or you may find that some parts of the website won’t work, especially where cookies are used for security and fraud detection functions.
To change your web browser preferences:
Google Chrome and Google devices
Open the browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies. Then you can choose your settings.
For more information https://support.google.com/chrome/answer/95647
Safari and Apple devices
Go to Settings > Safari > Preferences > Privacy. You can then choose your settings.
For more information, including on mobile visit https://support.apple.com/en-au/HT201265
Internet Explorer and Edge
Open the browser > go to Tools > Internet Options > Privacy > Advanced. You can then choose your settings.
For more information visit https://support.microsoft.com/en-au
Open Firefox > go to Tools > Options > Privacy >Cookies. You can then choose your settings.
For more information visit https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
2.4 We collect tracking information (from which we cannot identify you), such as your reference URL, IP address, the time at which you visited our Website, the pages you viewed and other information relating to your activities on our Website. This information helps us to analyse our services and the online activity to and on our Website in order to improve our services and our advertising. You consent to us using and disclosing your tracking information (from which we cannot identify you) to third parties for purposes related to advertising and marketing of our services.
2.5 Google Ads
Ask-An-Agent collects information about the browsing behavior of site visitors for providing you with interest-based online advertising.
Google Inc.'s search engine advertising program (1600 Amphitheater Parkway, Mountain View, CA 94043, U.S.A.) displays ads for offers on this site and thematically matches the search terms used in a Google search. Cookies are stored on your computer.
Ask-An-Agent uses Google's remarketing feature. This feature is implemented through cookies and is used to show interest-based ads to visitors to the site through the Google Advertising Network. Thanks to so-called conversion methods, Google can use the cookie to measure the number of people who have opted for an advertised offer after clicking on an AdWords ad.
However, if you still do not wish to use Google Remarketing, you can disable it by making the appropriate settings at www.google.com/settings/ads. You can also opt out here anytime: https://www.google.com/ads/preferences and make the necessary settings here: https://adssettings.google.com/authenticated
Your third-party objection: By visiting the opt-out page of the Network Advertising Initiative http://optout.networkadvertising.org
If you do not agree with the analysis of your surfing behavior, you can also adjust your browser settings so that no cookie can be set. Set your browser to block the delivery of the cookie from the googleadservices.com domain and generally from third parties. You can also delete the so-called Google cookie in the cookie settings of your browser.
2.6 Social plugins (plugins)
If you access our website using a social plugin from a social networking sites Twitter, Facebook, LinkedIn, Pinterest, Tumbler, Blogspot, YouTube and XING, your browser may contact the server of the underlying social networking site, load the visual presentation of the plugin, and present it to you. While this is happening, the social networking site receives information concerning your visit to our website, as well as further data such as your IP address.
Our website also contains links to the social networking sites like Facebook, Twitter, LinkedIn, Pinterest, Tumbler, Blogspot, XING or YouTube.
We have no influence on the data that social networking sites collect via an active plugin or via a link. For more information, please consult the relevant data privacy notice:
3 STORAGE, USE AND DISCLOSURE
3.1 We store personal information in our own secure and encrypteddatabases,with secure and encrypted third party storage providers, as well as hard copy files.
3.2 We will use and may disclose your personal information to third parties:
(a) for purposes related to the Purposes;
(b) to process online financial transactions that you have authorised, for example, the payment of your fee;
(c) for the purposes for which it was given to us;
(d) for debt collecting purposes;
(e) if we are permitted or required by law to do so; or
(f) with your consent.
3.3 If you are a client, we will usually not disclose your address and email address to your nominated agent without your consent.
3.4 We may use or disclose your information to third parties for the purposes of direct marketing. You will be able to opt-out of any direct marketing at any time.
3.5 We securely destroy or de-identify information that we no longer require.
4.1 Access:You can request access to your personal information under the Freedom of Information Act 1982 (Cth) (FOI Act) at any time in writing. Your request will be dealt with and may be subject to payment of a fee. Please contact us using the contact details below. Proof of identity will be required.
4.2 Corrections: If you believe that your personal information held by us is inaccurate, incomplete or not up to date, you can request that we correct your information under the FOI Act. Please contact us using the contact details below. Proof of identity will be required.
4.3 Overseas transfer of data: Members of our group of companies are located overseas and we may disclose information to members of our group located in Germany, Australia, New Zealand and the United States of America. We also use secure third party cloud based storage providers. Their servers are based in overseas jurisdictions and it is impractical to specify the jurisdictions. In addition, we may send your personal information to an overseas recipient in order to facilitate your engagement of an agent or client (as the case may be) if, for example, you have engaged with a client or agent that is located overseas.
4.4 Complaints: Please contact us in writing using the contact details below if you have a complaint. We will try to resolve your complaint within a reasonable time. If you are still dissatisfied, the complaint may be taken to mediation via a recognised external dispute resolution scheme. You can then make an application to the Office of the Australian Information Commissioner.
4.5 Contact: All enquiries, notices and complaints concerning your personal information should be sent to:
Australian Migration Agent and Immigration Lawyer Association Pty Ltd
Level 12, 95 Pitt Street, Australia Square Plaza, Sydney NSW 2000
4.6 Effective from: 26 August 2015
We had a great experience with our migrant lawyer and fair prices.
Vania is very knowledgeable, helpful and professional. When there were any complications Vania always had alternative solutions and ideas. I highly recommend Vania.
I’m very pleased to have found Esther whilst searching for a professional and highly qualified and experienced agent for my husbands partner visa application. I would highly recommend her to anyone who is seeking migration assistance.
This is an excellent service. I was contacted quickly and the agent I worked with was excellent. REALLY great price for an excellent service. I would highly recommend using this service.
The Australian Migration Agents Association answered all my visa questions and helped my employer to apply for the sponsorship and nomination. Well done and lots of thanks.
Our experience with I-Yarin Mcardle was/is excellent. Could not have asked for a better person.
I am very happy with this service. Great concept. Definitely the easiest way when wanting to find simple short answer to simple question without the hassle of finding exact answers through forum. Will recommend or use again!
When I first found find an agent I was given an option of 4 agents and then I chose my migration agent as she looks most suited. I cannot rate higher than 5 stars but if I could I would. She was very professional in her job very efficient.
My migration lawyer is Ross Townson; he is very helpful and the the service is superb.
My migration agent was excellent! She was beyond attentive and very quick to respond to every email. She was highly organised and remembered every word we said and kept us on track with all our deadlines. We felt so confident and comfortable with her at all times. I highly recommend AMAILA!!
I am working on my Australian Partner Visa application with Vania who is just wonderful. She is professional, courteous, quick to share ideas and to respond to queries. I am extremely happy with my choice of agent. Thank you for recommending her.
Was very impressed with the communication, was very quick to respond and did some follow up too.
Got me the information I needed. Can recommend you contact Lisa, she answered my question and went above and beyond to help me.
Larissa has been amazing through the entire process. Extremely prompt with everything and helpful with any questions we had throughout. I can’t imagine having done everything on my own and am so glad we chose to work Larissa! I would highly recommend working with her.
The Australian Migration Agent Association answered my visa question without any problems.The service is easy and I even was able to contact my immigration lawyer afterwards.He then took care of my partner visa application and I am now a resident of Australia.I absolutely recommend Ask-An-Agent
My migration agent is very competent! We are very pleased with the work! Thank you!
The Australian Migration Agent Association answered my visa question without any problems. The service is easy and I even was able to contact my immigration lawyer afterwards. I absolutely recommend Ask-An-Agent.
I posted my bridging visa question in relation to the Australian work visa for Americans on Ask-An-Agent and got an answer from an Australian Immigration Lawyer within 40 minutes. It is fast and easy!
Very helpful – thank you.
I had a very simple questions but it was answered really fast and I received even a phone call. I will get back to you if I have more questions.
Wonderful experience, I got my questions answered and could rely on the answers received. I followed your recommendation and my visa was granted without a problem. Thanks a lot.
I wanted you to know that I appreciate your service. I asked my question in different Australian forums and I am happy that I did not rely on the answers received. The advice you gave me saved me thousands of Dollars.
I was impressed with the fast response to my immigration questions by my migration agent and the detailed answer received. Many thanks
The partner visa promotion for $1850 is fantastic. We could choose between 3 Registered Migration Agents and within 7 days our visa application was lodged. Thank you Ask An Agent.
Got me the information I needed. Can recommend you contact Lisa, she answered my question and went above and beyond to help me.
We have been very happy with Vania's work and you you have our permission to release the necessary funds through PaySafe.
Ask a Migration Agent answered my question for my partner visa for Australia within 90 minutes. Can recommend for everybody in need of Australian visa advice!
We are very satisfied with Misty's work, please proceed with release of my payments by PaySafe.
I am extremely satisfied with Vania's work - she is professional, personable, efficient and quick to respond. I am delighted to have her working on my application for Australian Residency and would have no hesitation in highly recommending her to others.
Absolutely happy for you to release the funds to my agent. She has been really useful and got our visa lodged in time - would recommend her to anyone.
My migration agent did a wonderful job for me and not just because of the favourable outcome, although that was also good. She was able to "uncomplicate" the daunting challenge of applying for Australian residency. She was just fabulous!
My migration agent was excellent! Quick to respond and very helpful. Thank you for everything!
My migration agent was lovely, professional and always had great advice. It was great having her by our side for our partner visa. Definitely recommend her!
I have been very happy with the work my migration agent has provided us, helping with our partner visa. Her instructions are always very clear and laid out step-by-step. I know I can contact her at any time but she made things and email was always efficient and easier.
Everything has been fantastic. My migration agent is very detailed and amazing! She has been extremely helpful and I have recommended her services to a couple of different friends. Thank you for everything!
My partner and I can happily confirm that my migration agent has been absolutely fantastic during the whole process. We could not have wished for a more supportive and all round delightful agent to help us to get to this point!
We were very impressed with the service we received from our Migration Agent and would recommend her without hesitation. She took time to explained clearly to us the procedure and documents required for our visa application.
I would like to inform you of the excellent and efficient work conducted by my migration agent on my June 2017 submission of my RRV application. She was thorough, meticulous and provided measured and accurate direction for a successful application and approval.
Excellent experience with my migration agent! Was easy to deal with, professional, experienced and very knowledgeable on the process. Would highly recommend AMAILA.
My experience with my migration agent was extraordinary good. I got assistance from her regarding my partner visa and she was very helpful and would always answer any of my queries in the minimum time possible. 5-star-experience :-)
Thanks for your support and guiding us in every step of the partner visa process. Keep up the great work!
My migration agent has been very helpful throughout the application process and I strongly recommend him as your agent for a stress-free experience. He knows his job very well and answers your questions promptly.
Amazing service and very professional, highly recommended! My migration agent was kind, patient, super nice, quick to reply and very very helpful, he really knows his stuff and I felt taken care of! Could have honestly not done it without him.
Perfect service for a complex application. Very friendly and efficient. Thank you!
We contacted a number of migration agents before deciding to use AMAILA. We loved the straightforward and professional communication and the transparency of the fees for their services.The fees offered by my agent and AMAILA provided greatest transparency.
Such a helpful migration agent I don’t know what I would have done without him, he has great advice and answers for everything. I highly recommend my migration agent to work with.
I can recommend my migration agent highly. If you have any questions he is the migration agent you can always ask and get a fast and detailed response. And also great thanks to AMAILA for all the support.
We initially started the application ourselves for the 189 skilled independent stream and found a lot of the questions ambiguous and frustratingly time consuming!! So, we decided to use my migration agent to process our applications. This was the best decision we made!!
My migration agent is one of the kindest and most admirable people I have met. The time and effort she put in with my partners application for a prospective marriage visa was extraordinary.
I received a fantastic result and satisfactory service from my migration agent. Highly recommendable. Thank you!
I can happily confirm that my migration agent has been absolutely fantastic during the whole process. She helped my partner and I get our Permanent Residency quickly and without any stress. She’s been positive the whole time.
Thanks my migration agent, your knowledge and insights have been invaluable. I couldn't have had a better experience working with an immigration lawyer
It was a pleasure dealing with my migration agent and the AMAILA. She was always available for any questions I had. This support is so important when trying to go through the tedious and detailed application process. I will keep on recommending your services. Thank you again!
I have received a quick response and my clarification request was answered promptly too by my migration agent. Your invaluable advice helps a lot with my visa. Thank you.
Thank you to my migration agent, for the comprehensive response. The additional remarks regarding my visa application are very useful. Thanks also to AMAILA customer service for her guidance.
Fantastic service, AMAILA customer service and my migration agent were super helpful. If you seek a good migration agent, don't look further.
Thanks to my migration agent and her team, she was super attentive and answered all my questions fast. She clearly knows the migration laws. Keep up the good work!
We've had a wonderful experience. Thanks!
Can happily recommend my migration agent, she is indeed a professional and you can rely completely on her advice. Thanks for all the support!
Great migration agent! Really quick to reply and happy to about any problems regarding application process. Highly recommended to anyone looking to get help from an agent.
Incredibly helpful and easy to deal with. Answered all my questions quickly and was always easy to contact. Would highly recommend.
My migration agent has been so wonderful in helping us navigate the partner visa process, would definitely recommend her to anyone who needs help deciding what visa best suits their needs and help processing that visa!
My migration agent was great throughout the entire application process. She was professional, knowledgeable and efficient. It's nice to have someone working with you who has gone through the process themselves. I would highly recommend her to anyone looking for Australian visa experience!
We were most impressed with my migration agent's service. She was always a pressure to talk with and discuss any of our questions with. Any questions that we sent by email were always answered quickly. I’m so grateful for lodging my wife’s visa application. Thank you!
My migration agent helped my partner and me through her visa application and was able to sort out everything quickly. I especially liked the lower fees for a partner visa compared to other agents. Her service was great.
Thanks to your professionalism and expertise, our partner visa application was submitted in record time and 'decision-ready'. I appreciated that you were always readily available to respond to my questions!
Response to my visa application question was very fast and our clarification request too was responded to promptly and clearly. Happy to recommend this migration agent. Ta.
I'm pleased with the response I received after having asked my question on AskAnAgent.
We received a great visa service and support from my migration agent and AMAILA customer service!!!
Very helpful. I will contact you again, when the need arises.
My migration agent and AMAILA customer service, your performance and advice was beyond expectations. Your assistance in this whole process is greatly appreciated. Well done. You did a great job.
My migration agent has provided me with a very thorough and comprehensive response to my question lodged via this service. The response was very helpful. I'll be happy to recommend her!
My migration agent and AMAILA customer service are definitely the people to speak to!
Thank you, my migration agent, - you have been very helpful.
The Visa has now been submitted online and my migration agent was a fantastic help.
Many, many thanks to Vania for great service. It was a great experience. I will highly recommend Vania’s migration agent services to anyone because she’s provided quick and fast service to me and she gave the good advice. Thanks a lot again!!!!!
We applied for the 309 visa, my husband is Moroccan. We were approved in 9 months and we used a migration agent. We went through "Ask An Agent". They were fantastic.