Help Centre

You can always brose our Special Deals and Promotions on Migration Agent Fees

The Australian Migration Agent and Immigration Lawyer Assocation is looking out for you if something goes wrong.

No more problems with migration agents! If your Agent doesn’t perform we’ll give you the confidence you need.

If your eligible engagement with your Agent doesn’t go as planned, we’ll help you make it right with PaySafe.

Act today and engage with a migration agent in confidence:

Get covered with PaySafe



PaySafe is the approved payment service recommended and facilitated by the Australian Migration Agent and Immmigration Lawyer Association.

Get covered with PaySafe

Only the best migration agents achieve top agent status. Look out for the Top Agent badge!

Find out more on:  Best Migration Agent



Australian Immigration Law is changing frequently. Answers on Blogs and Forums are locked in time and may only be relevant to the day the answer was provided.

More importantly, Blogs and Forums cannot fit your unique set of circumstances: What is appropriate for one visa applicant, may be different to your circumstances.

With Ask-An-Agent you have the guarantee that your answer is individually prepared by a Registered Migration Agent, Licensed Immigration Adviser or Immigration Lawyer.

Ask-An-Agent is the official web portal backed by the Australian Migration Agent and Immigration Lawyer Association.

All professionals engaged by Ask-An-Agent are qualified to provide immigration advice and act in accordance with their professional code of conduct.

Once your question has been picked up, the Agent has 2 hours to provide your solution. If your question hasn’t been answered in full or you are unclear on any point, simply hit the “Clarify now” button within 48 hours. The same Agent will get back to you.

If an Agent falls short of providing sound advice you will be covered by our no risk 100% money-back guarantee.

If you are unhappy with our service or an agent we would like to hear from you. Email us at, make sure to include your question ID for reference and details about why you are unhappy. We will investigate your case and get back to you.

Yes – You can request a Call Back and your Agent will call you back on your landline or skype number to discuss with you the answer provided. A Call Back may give you the opportunity to discuss your question with your Agent whilst you can also rely on the written answer provided.

In case you want more than a Call Back simply Book a consultation with a Migration Agent

Yes, you can also book a 30 minutes consultation with an Agent. We recommend you base your offer on the complexity and urgency of your circumstances. Kick start your Australian visa application and Book a consultation with a Migration Agent

Yes – You can upload any supporting information which may provide important background information to your Agent.

Ask-An-Agent is a low cost alternative to engaging a Migration Agent to handle your application.

Our service is ideal for anybody who wants to prepare most of their application themselves, but feels that they need expert advice on particular aspects of the process or they have simply gotten stuck while filling out the paper work. With Ask-An-Agent, you are free to prepare all aspects of the application yourself, which will save you the cost of having an agent do it for you. At the same time, you have peace of mind knowing that you have access to professional advice from an expert when and as you need it.

You can also browse our current offers and promotions to compare migration agent fees

The dollar value should reflect the level of complexity or assessment asked of an Agent.

More complex assessments may attract an Agent when the offer sits in the $50 - $175 range.

You can also browse our current offers and promotions to compare migration agent fees

The minimum amount is $AUD 50. However, keep in mind that more complex questions may attract an Agent when the offer sits in the $100 - $175 range.

Or browse our Online Promotions and check out migration agent fees


All offers on the Ask-An-Agent platform are made in Australian dollars. If you want to find the approximate amount in your local currency you can use this currency converter to find the approximate value. Please note that currency amounts are constantly changing. The currency converter can only give you an approximate amount of what you will be charged.

Agents will favour questions that are clearly written and offer fair payment.

You can edit your question and offer to ensure you have explained your query sufficiently and/ or to offer a higher amount which is more likely to attract a response.

Ask-An-Agent operates out of Australia and uses Australia/Pacific time. All Call-backs are scheduled on this time basis. To convert this to your local time please use this time zone converter.

When asking your question, you are requested to set the amount you want to pay.

Our Partner PayPal or Stripe will authorise your Credit Card and capture the amount you want to pay. We charge you only if an Agent accepted your question and provided an answer. You are covered by our 100% money-back guarantee if an Agent falls short of providing a quality answer.

All Agents are authorised to provide immigration advice, for example Registered Migration Agents registered with the Migration Agents Registration Authority (MARA) or Licensed Immigration Advisers with Immigration Advisers Authority (IAA) or Immigration Lawyers. All Agents are required to have a sound knowledge of migration law and procedure and abide by their professional standards e.g. Code of Conduct.

Agents are qualified service providers who will offer you professional help with applying for a visa for Australia. With all professional services Agents expect a fair payment for the service they provide.

Or as the old Australian saying goes: If you pay peanuts you will get monkeys!

You can ask any question related to Australian Migration Law and visas, New Zealand Migration Law and visas, Australian Citizenship law, New Zealand Citizenship law and Dual citizenship law.

You can also explore your Visa Options


To ensure that you get a quick reply, try to include as much information about your case or application as possible. Generally, the information needed includes your nationality, age, marital status, and your employment and educational background, as applicable. Please also indicate the type of visa you are potentially interesting in applying for, if you onshore or offshore, the visa you currently hold or have had previously held, and any visa expiry dates. As each case is different, it is impossible to provide a complete list of all the information needed by the agent to answer your question.

If you already have a visa or are in the process of applying for a visa, please include these details as well. If you have had any prior communication with the Department of Immigration and Border Protection (DIBP), please also include information about this when asking your question.

As part of the Migration Agents’ code of conduct, a Migration Agent cannot take over work from another Migration Agent without receiving a notice from the client that they have disengaged from the previous Migration Agent. You are welcome to ask questions after you have disengaged from your current Migration Agent.

Migration agents can answer specific questions relating to either your visa application or the visa application process, such as the documents required for your application, how to fill out complicated forms such as Form 80, or if you are eligible for a certain visa subclass.

Migration agents can also give you general migration law advice. This includes outlining pathways to permanent residency (PR) and citizenship, how to have family members or your spouse join you in Australia, or possible alternative visas in the event of a visa refusal or visa cancellation.

You find breaking news about Australian visa and the latest immmigration matters in our Migration Agent Blog:

Migration Agent Blog

An Australian partner visa gives you access to Permanent Residency in Australia.  If you are married to or in a de facto relationship with an Australian citizen, permanent resident or eligible New Zealand citizen, you may be eligible to apply for an Australian partner visa.

Explore more on Partner Visa


The Temporary Graduate subclass 485 visa allows you to stay and work in Australia after completing 2 years of study in Australia.

Find out more on Temporary Graduate subclass 485 visa

An Australian parent visa gives you  Australian citizen or permanent residents the possibility to sponsor the parents. Thus, parents can move and live in Australia together with their children.

Explore more on Parent Visa

Skilled migration visas provide one of the greatest opportunities for skilled individuals to live and work in Australia.

Read more about Skilled Migration Visa and Skill Select

If you and your Agent decide to not move forward, you’ll want to request a refund of the PaySafe funds you’ve added.

Requesting a PaySafe refund