Help Centre

If you're having trouble logging into your account, here are a few tips to make sure you stay in contact.

I forgott my password

I didn't get my activation email

Facebook Groups, Blogs and Forums are a great place for meeting people although they’re still the online equivalent of an anonymous village pub.

Answers on Facebook Groups, Blogs and Forums

  • are provided by complete strangers you may not know.
  • locked in time and may be outdated.
  • may not fit your unique set of circumstances.


Information provided by unqualified strangers is unreliable. Trusting it may be harmful to you.

It is your future and we believe you deserve qualified and affordable legal advice before preparing your visa application and spending your dollars.

Know that we have got your back. You can get qualified legal answers online, 24 hours a day and 7 days a week, here:

Ask a Migration Agent

The only way to leave a review on Ask-An-Agent is to first hire a migration agent. That's how we know our reviews come from real clients who have worked with their migration agent or immigration lawyer.
When community members work with their preferred migration agent, they check out the success of their visa application, how professional the agent is, how friendly the agent’s staff is, the overall experience and more.
And finally, a review
After the migration agent provided all services, community members tell us about their experience. We verify the authenticity of all reviews before adding them to our site.

If you are unhappy with an answer provided by an Agent we would like to hear from you. Log in and message us. We will investigate your case and get back to you.

Log in

"Ask-An-Agent Pay.Safe" (Pay.Safe) is the approved payment arrangement facilitated by the Migration Agent and Immigration Lawyer Association.

Pay.Safe helps you to protect your payments.

If your Agent doesn’t perform we’ll help to make it right with Pay.Safe.

Read more about


Refund Policy

We are celebrating the best migration agents and immigration lawyers. Check it out:

Immigration Choice Awards

Only the best Migration Agents and Immigration Lawyers achieve Top Agent status.

Once an Agent reaches Top Agent status, a badge will automatically appear on their profile to help you identify them in the List of Migration Agents.

Best Migration Agent

You can ask questions, compare fees, request a quote and hire your preferred Migration Agent or Immigration Lawyer on Ask-An-Agent.
Paying and communicating through Ask-An-Agent helps ensure that you're protected under our  Terms  and your payment is protected under  Ask-An-Agent Pay.Safe.
 Paying or communicating outside of Ask-An-Agent also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

Pay.Safe is the approved payment arrangement recommended and facilitated by the Migration Agent and Immmigration Lawyer Association.

If your Agent doesn’t perform we’ll help to make it right with Pay.Safe.

Get covered with Pay.Safe

Never pay for your Migration Agent or Immigration Lawyer outside of Ask-An-Agent.

If you didn’t pay your Agent through Ask-An-Agent, you may have paid for a fraudulent service.

If your Agent asks you to pay outside Pay.Safe and outside our on-site payment system, report your Agent immediately in this form.  

A fixed fee arrangement (Fixed Fees) is an alternative to an hourly rate arrangement and the preferred arrangement by the Migration Agent and Immigration Lawyer Association. Always ask your Agent for a fixed fee arrangement. This gives you the certainty to budget for your Agent’s fee. No more bill surprises. You are in control.

Learn more about Trust & Safety

You can book your consultation with a Migration Agent or immigration Lawyer any time.

Kick start your visa application now:

Migration Agent Consultation

The Migration Agent and Immigration Lawyer Association and its online platform Ask-An-Agent is a low cost alternative to engaging a Migration Agent or Immigration Lawyer to handle your visa application.

The Ask-An-Agent service is ideal for anybody who wants to prepare most of their application themselves, but feels that they need expert advice on particular aspects of the process or they have simply gotten stuck while filling out the paper work. With Ask-An-Agent, you are free to prepare all aspects of the application yourself, which will save you the cost of having an agent do it for you. At the same time, you have peace of mind knowing that you have access to professional advice from an expert when and as you need it.

Ask A Migration Agent

All offers on the Ask-An-Agent platform are made in Australian Dollars. If you want to find the approximate amount in your local currency you can use this currency converter to find the approximate value. Please note that currency amounts are constantly changing. The currency converter can only give you an approximate amount of what you will be charged.

Ask-An-Agent operates out of Australia and uses Australia/Pacific time.

To convert this to your local time please use this time zone converter.

Migration Agents and Immigration Lawyers are qualified service providers who will offer you professional help. With all professional services Agents expect a fair payment for the service they provide.

Or as the old Australian saying goes: If you pay peanuts you will get monkeys!

Compare Migration Agent Fees

Agents can turn their profile off at any time so they are hidden from search results but this is only to prevent new engagements. If you have a contract with the Agent, your engagement is still active, even if the Agent turned off their profile in the meantime.

While the Agent is hidden, the public view of their profile will not be accessible. However, your contract contains your Agent's contact information, as well as other useful information. You may also find in your Dashboard invoices and messages from your Agent. You and your Agent can continue to work together.

If you and your Agent decide to not move forward, you’ll want to request a refund of the Pay.Safe funds you’ve added.

Requesting a Pay.Safe refund

You find breaking news about Australian visa and the latest immmigration matters in our Migration Agent Blog:

Immigration Blog

A partner visa gives you access to Permanent Residency in Australia.  If you are married to or in a de facto relationship with an Australian citizen, permanent resident or eligible New Zealand citizen, you may be eligible to apply for partner visa in Australia:

Partner Visa Australia

Don’t worry. We are always here to help.

If the problem persists, please contact the Ask-An-Agent Support Team

Take a note of the error message. It will help Ask-An-Agent to diagnose the problem.

The Ask-An-Agent team is standing by 24/7 to help make things right.

We assist with refunds, reimbursements and technical problems.

Message us. We usually respond within 24 hours.

Log In

Our Regulated Canadian Immigration Consultant (RCIC) or immigration lawyers, can help you with your Canadian visa application.

Visa for Canada

Our licensed immigration advisers can help you with your New Zealand visa application.

Check it out:

Visa for New Zealand

Our Migration Agents and Immigration Lawyers, can help you with your German visa application.

Visa for Germany

Our Migration Agents and Immigration Lawyers, can help you with your Australian visa application. Here is an overview of Migration Agent fees so that you can plan ahead.

Visa for Australia